Change-of-mind returns
For eligible goods, customers may request withdrawal within seven calendar days after receipt, or any longer period required by applicable law. Items should be unused and returned with accessories and packaging where reasonably possible. Inspection of goods does not automatically void statutory rights. The customer normally pays reasonable return shipping for a lawful change-of-mind return.
Defective, damaged, incorrect or nonconforming goods
If an item is defective, damaged in transit, incorrectly supplied or materially different from its description, customers may seek legally available repair, replacement, refund or other remedies. We bear reasonable return costs when required by law. Korean statutory rights concerning nonconformity may extend to three months after receipt or 30 days after discovery, as applicable; other statutory warranty rights remain unaffected.
How to request a return
Email cpasskorea@gmail.com with order number, item and reason. Photos or video may assist but are not an absolute precondition for statutory claims. We will provide an approved local Philippine return address or pickup instructions when available. Do not send goods to an unconfirmed address.
Local return and inspection
Eligible returns are intended to be handled through designated arrangements in the Philippines. K+Mall may inspect goods and decide on local resale, supplier return or disposal, without shifting legally prohibited costs to the customer.
Returnless refunds
We may authorize a refund without physical return for low-value, damaged or impractical-to-ship items. This is discretionary where no statutory entitlement requires otherwise and will be confirmed in writing.
Refund timing and method
Refunds are initiated to the original payment method where feasible. For applicable Korean statutory withdrawals, refunds are processed within three business days of the relevant statutory trigger, including receipt of returned goods where required. Payment-provider posting time may vary. We will not substitute store credit for a legally required cash refund without customer agreement.
Refund amounts
Refunds are ordinarily made in the original transaction currency; PayPal payments charged in USD are ordinarily refunded in USD. We refund original shipping and other sums to the extent required by law for seller fault. Any lawful deductions for change-of-mind return shipping will be disclosed; no undisclosed processing fees apply.
Exclusions
Return restrictions for customized, perishable, hygiene-sensitive, consumed or digital goods apply only where legally permitted and properly disclosed before purchase. Defective or misdescribed goods remain protected.
Exchanges
Where available, we may replace an item; size or preference exchanges may be processed as return plus new order. If replacement is unavailable, statutory refund and other remedies remain available.